Rigid Industries — RIG SR Series

Free Ground Shipping

TintWorld.com offers FREE regular ground shipping for most products over $100! Most orders are shipped within 24 – 48 hours of your order confirmation. Shipping times will vary depending on the size of the package and the delivery location. Small and medium-sized packages generally are delivered within 2 – 7 business days from the date of shipment, within the continental United States. Orders containing oversize items such as, bumpers, doors, hoods, or other large parts that require Truck Freight Shipments may still qualify for free shipping, however, these items require special handling and delivery times usually range from 2 – 9 business days. (See Truck Freight information below.) While we are happy to offer products to customers located in Alaska, Hawaii, Puerto Rico and other areas outside the continental United States, a shipping charge will apply and delivery times will be longer.

Next Day and 2-Day Shipping

Next-Day and 2-Day shipping are available for most small and medium-sized packages for additional charges. All orders must be received before 5:00 PM Eastern Time (2:00 PM Pacific Time) Mondays to Fridays for Next-Day and 2-Day delivery. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses, which is beyond our control. Airfreight charges will NOT be refunded. There are no Next-Day or 2-Day deliveries on Saturdays, Sundays, and Holidays. When placing your order for Next-Day and 2-Day delivery on a weekend or a holiday, the shipping cycle for these orders will begin on the next available business day.

Truck Freight Shipping

Truck Freight shipping applies to orders consisting of large parts or items that require special handling due to their size, shape, weight or packaging and require to be sent by Truck Freight delivery.  Orders usually are processed for shipment within 24 – 48 hours from confirmation of your order. Delivery may take 2 – 7 business days from their date of shipment (excluding weekends and holidays), within the continental United States. The Truck Freight carrier representative will call you to schedule a convenient time to deliver your item(s). Someone may be required to be present to sign for the delivery with required ID verification, and the signor must be 18 years of age.

Truck Freight orders will be delivered on trailer truck type vehicle and require a reasonable delivery access area for the driver to safely maneuver the vehicle. The driver is only required to deliver your order to the curbside. Inside delivery is not available and it may be necessary for someone to assist the delivery driver to safely unload your order if a lift gate is not available or requested. If you cannot provide proper delivery access or assistance, you can request to pick up your order at the freight company’s loading dock at no additional charge.

Shipping Charges

We offer several convenient shipping options. To see all available shipping options and rates, simply add the items you want to purchase to your cart and proceed through checkout. All shipping options and their charges will be available at checkout before you place the order. Shipping and handling charges are calculated based on shipping service, dimension, weight, and the destination of the merchandise.  We are not responsible for shipping delays that may occur due to adverse weather conditions, train derailment, incorrect routing by the shipping carrier, incorrect deliveries, or other delays beyond our control.

Order Tracking

It usually it takes 24-hours for the shipping carrier to update the tracking information after your item(s) was shipped. If the shipping carrier has not updated your tracking information in that time, please contact us to verify the shipping address that we have on file and we will communicate this information to the shipping carrier. You can “Track Order” online in “Your Account”, or contact your Store Customer Service at 1-800-767-8468.

Multiple Deliveries

Your ordered item(s) will be shipped to you directly from the manufacturer(s) or from one or more of our multiple warehouse distribution centers located across the U.S. closest to your delivery address. If you order multiple items and received only some of them, there may be cases where we have to ship the items from multiple locations that will cause multiple deliveries. Some products are custom-made and will require additional manufacturing time. We make every effort to ship all products in a single shipment, however, if for any reason we cannot ship your ordered items together, we will ship the items that are available and credit your account accordingly.

Delivery Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not responsible for losses as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can track your order online in “Your Account” or contact us to obtain a tracking number to find out when your delivery is scheduled. If your package is left by the shipper unsigned or signed fraudulently and is lost, you will not be reimbursed. However, we will assist you in filing a lost or damage claim with the shipper, but the decision for the claim is based solely on their information, findings, and policy.

Before filing a claim, consider checking around your property for packages that may have been placed out of sight and check with your neighbors to see if your package was accidentally delivered to their address. If you still cannot locate the package, you will need to call the shipper to notify the driver who will return to your address within 24 hours. If the driver cannot locate the package, a claim will be made with the shipper and can take roughly 30 days to settle. We are not responsible for replacing any lost orders based on your claim processing. All replacement items will need to be reordered and paid, until your claim is settled.

Cancellation Policy

If you are unsure about placing an order for ANY reason, please contact our Customer Service at 1-888-944-8468 for assistance before placing your order. We cannot stop an order once it has been placed. All orders are processed immediately after the order is confirmed, so the time to cancel is limited. All orders must be canceled BEFORE you receive the email Invoice Payment Confirmation and cannot be canceled after payment has been confirmed. All orders placed on Fridays after 5:00 PM to Mondays 9:00 PM Eastern Time (2:00 PM Pacific Time) cannot be canceled, because they are processed over the weekend for shipment.

Shipping Damage

Prior to signing for your order upon delivery, inspect all packages thoroughly for any signs of damage. If you feel there is any substantial damage that could affect your item, please refuse the shipment and, do NOT sign the delivery receipt or accept the package. Have the shipper immediately return it to sender. Once the order is refused, please promptly contact our Customer Service at 1-800-767-8468 within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.

If the shipper has left a damaged package in your absence or if you later find that there is missing, damaged or incorrect parts “concealed damage,” immediately contact the shipper and have the package returned to the sender.  Then promptly contact our Customer Service at 1-800-767-8468 within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.

We take every precaution to prevent shipping damage, however, we are not responsible for missing, damaged or incorrect parts after 30 calendar days of the original invoice purchase date, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Refusing Order Delivery

If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us you refused your order, your refund could take up to 6 weeks to process.

Shipping Hazardous and Restricted Materials

Federal and state regulations prohibit the transport and/or sale of certain materials. Some products on our site will have limited shipping options. These products include, but are not limited to batteries, motor oil and various chemicals and fluids. Check individual product pages for details on shipping options available for that product.

Alaska, Hawaii, Puerto Rico, and other U.S. Territories

We ship orders to Alaska, Hawaii, Puerto Rico, and other U.S. Territories in most cases; however, these orders are not eligible for free shipping. Products that cannot be shipped to these U.S. Territories will be indicated in the shopping cart. Please be advised that some products only ship to these U.S. Territories by overnight or second-day air shipping.

For these U.S. Territories orders simply proceed through the checkout process as usual and orders will show your shipping cost at checkout, when available. If you do not see the shipping rate in the checkout, we will contact you within 1 – 2 business days after submitting your order to confirm you order and provide you with the shipping costs. We will not process your order until we receive your email approving the shipping costs. If you would like to determine the shipping costs before placing your order, please contact our Customer Service at 1-800-767-8468 with the items you want to order and the exact address to which they will be shipped.

International Orders (Outside the contiguous 48 United States)

We process Canadian and International orders of US $100 or more (excluding shipping costs) in most cases; however, these orders are not eligible for free shipping. International customers may use a freight forwarder or friend or family member in the United States, however international credit cards will require additional credit checks and verification procedures.

If you use a freight forwarder in the United States, we claim no responsibility for assuring delivery. We do not provide commercial invoices, which are sometimes required by freight forwarding companies. Some products may only ship to Canada and International by overnight or second-day air shipping and any products that cannot be shipped will be indicated as such in your shopping cart.

Canadian and International customer orders should proceed through the checkout process as usual and your order will show your shipping cost at checkout, when available. If you do not see the shipping rate in the checkout process, we will contact you within 1 – 2 business days after submitting your order for confirmation to provide you with the shipping costs. We will not process your order until we receive your email approving the shipping costs. If you would like to determine the shipping costs before placing your order, please contact Customer Service with the items you want to order and the exact address to which they will be shipped.

Tariffs, Customs, Duties, Brokerage Fees and Assessments

Canadian and International orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Tint World® does not include any of these fees and Customs Fees are normally charged by the company delivering the package. You may choose to ship your order to a freight forwarding company, but we are not responsible for any losses, damage, wrong parts, or missing parts once your package leaves the United States. You are responsible for any return shipping charges back to the United States if you decide to return your order for any reason.

Last Modified: January 1, 2021

We accept the following payment methods:

Return Policy and Exchanges

100% Satisfaction Guarantee:  Simply return the new, unused product(s) if you’re not 100% satisfied with your purchase, pricing, or service. Return the item to us within 30 calendar days of the original invoice purchase date for an exchange or refund of the full amount of the merchandise excluding shipping costs both way and an applicable sales tax. Warranty items can be returned for replacement of defective products within 90 days from the date received by the original purchaser or install. For more details see Warranty Policy.

Return Procedure

Returns and Exchange Procedures:

1. By simply logging in to “Your Account”, submit a Return Merchandise Authorization (RMA) request by clicking on Order History and then choose the order number and the item(s) that you wish to return. As a part of your RMA request, please provide a detailed explanation for the reason of the return and then submit the request. Please also provide a detailed explanation for the warranty exchange RMA request when returning warranty item(s) that need to be exchanged.
2. After we receive the fully completed RMA request form, within 2-3 business days an RMA number and return shipping instructions will be emailed to you. Without an RMA number, no returns will be accepted.
3. After receiving the RMA number, ship the item(s) in the complete original packaging with the UPC still intact. Also include a copy of your invoice in the package with adequate packing material to ensure it arrives undamaged.
4. Prior to return, all returned items must have the RMA number clearly written on the outside of the shipping box. List the RMA number on each box if there are multiple boxes; example: 1 of 3, 2 of 3, and 3 of 3). Please do not write on the actual packaging, as your product will not be considered “re-sellable”.
5. After your return has been shipped, providing a Tracking Number will help us process the credit faster.

Core-Part Return Procedures:

1. Make sure to remove any items that are needed for proper installation of the replacement part. Any parts not included in the replacement package but still attached to the core return will not be returned.
2. To avoid any leakage during shipping, drain any fluid from the Core-Part to be returned. Properly secure and seal the part in a plastic bag.
3. Place the secured Core-Part back in the manufacturer’s box. Include a copy of your invoice in the package.
4. The core must be fully assembled, complete and in re-build able condition based on its manufacturer’s standards.
5. Returned parts must be fore the vehicle for which the replacement part was purchased.

Manufacturers may reject merchandise with the following conditions: broken or dented parts; stripped threads or ports; mounts or housing that are damaged, cracked, or unusable; extensive rust or corrosion; missing, unoriginal or disassembled parts.

Non-Returnable Products

The following items cannot be returned: CD ROMs, snow chains, service manuals, electrical parts, special-ordered items, closeout, or clearance items and custom-made or custom-painted items. Auto body parts cannot be returned for any reason. Mounted or installed tires and wheels are not returnable. Opened electrical items such as computers, chips, programmers, wiring kits, etc. that have been plugged in or unsealed for any reason are not returnable. Also, custom-made floor mats, dash covers, seat covers, car covers, items that have been monogrammed, performance products used for off-road racing or other sporting activities, parts that have been modified or used in a way other than the manufacturer’s original intent, or parts damaged as the result of an accident or failure of another item may not be returned.

Previously Installed Products

As we are not responsible for installation errors, products that have been installed, modified, or have missing parts cannot be returned. We will be happy to assist you in getting in touch with the original manufacturer of that product if the merchandise qualifies for a manufacturer’s warranty or guarantee. The original product box contains warranty and guarantee information. Labor, towing, additional repair, or car rental expenses caused by using wrong or defective parts during installation is not our responsibility.

Return Conditions

Items must be in the complete original packaging with the UPC still intact and be in new, original cosmetic clean condition in order for an authorized return. All original components must be included and not be disassembled or damaged due to incorrect installation. We are not responsible for damaged returns resulting from improper packaging. Refer to Return Merchandise Authorization (RMA) instructions to properly package and ship the item(s) being returned. Returns with missing components will not be credited. We are not responsible for any loss or damage during the return transit and reserve the right to deny a refund or exchange for any item not meeting the above criteria.

The customer is responsible for prepaying all shipping charges for the merchandise being returned. This includes shipping or freight charges both ways, which are not refundable. Shipping with a company that provides insurance and a tracking number for your return item(s) in case of loss or damage is recommended. For acceptable tracking methods, we suggest using Express Mail if you were to ship with USPS.

The vast majority of products available are returnable without any restocking fee. Certain products require a 20% restocking fee on returns that are not the direct result of our error. Items that cannot be returned include Items Marked “Non-Returnable” (indicated on the product page before placing your order) and Wheel and Tire Packages. Exchanges, credits, or refunds will be made after our return center receives and inspects the merchandise. Refunds will be made to the original credit card or payment type that was charged, less any applicable shipping charges, restocking fees or taxes. Merchandise and Core-Parts return requests must be made within 30 calendar days of the original invoice purchase date.

In-Store Returns

Items purchased from TintWorld.com can only be returned or exchanged at a physical store location if it was purchased and delivered to the location of purchase. Each Franchise Location is individually owned and operated to perform sales and service installations.

• Warranty items purchased from TintWorld.com must be sent back to the manufacturer for warranty claims, in the same manner that they were received by the customer. See Online Warranty Policy for details.
• Warranty items purchased or installed from a Tint World® Store location must be returned and warranted at the Store location it was purchased or installed at. See In-Store Warranty Policy for details.

Shipping Claims

TintWorld.com ships merchandise worldwide using FedEx, UPS, DHL, and USPS. At the time of delivery, all shipments should be inspected, and damage claims must be either immediately refused for damaged merchandise packages or make a claim within the first 24 hours of delivery. (Claims cannot be filed within 24 hours of the Merchandise being delivered.)

• If your damaged shipment was delivered by FedEx, UPS, DHL, or USPS, please call and report the damage.
• If Truck Freight delivered your damaged shipment, please contact the freight carrier at the phone number on the carrier’s bill.

Please call for Customer Service at 1-888-944-8468 for further assistance after contacting the carrier.

Backorders

While in-stock items are usually shipped immediately, our backordered items are shipped out as soon as they are available. If your order consists of all backordered items, once each item is available, the item will ship, which may result in multiple shipments for a single order. Customers in the continental U.S. and all U.S. Territories will be charged for in-stock items when they are ordered. Your credit card will not be charged until backordered items, plus any applicable taxes and fees have shipped. Canadian, overseas, and APO/FPO customers will be charged for the entire order immediately, including backordered items.

Return Refunds

From the date we receive your return at the warehouse, refunds for returns or core deposits normally process and credit within 30 days. We forward the return item or core to the manufacturer for approval once we receive it. The refund will be credited to the credit card or PayPal account used for you purchase once the return has been approved and processed. You will receive a “credit approved” email the day your refund credit has been issued. However, it may take 4-7 business days for your bank to post the credit to your account or credit card. Please contact our Returns Department if you do not receive a credit after 30 days from the date, we received your return. We will respond to you immediately.

When returning multiple items at the same time, you may receive a refund for only one item at a time due to the following:

1. If you received more than one set of RMA email instructions, it is important that you use each of these separately with the corresponding item(s). Sending all of the items together can result into a processing delay, as items may need to be returned to separate warehouses.
2. Part of your order may be approved, while further investigation is being done on the remaining item(s).
3. Items are processed separately. Credits are issued by individual items and not by order, so a credit is issued as we clear each item.

Core Deposits

Some parts require a core deposit price that is listed together with the part price. This is due to certain type of auto parts’ potential to be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. Because they can be remanufactured, the components of these parts are to be returned. Known as the “core”, the components have a core deposit, which is then refunded when buyers return their old part. Send us your old part and the core deposit will be refunded to you. It is the customer’s responsibility to pay for Core-part return shipping. These shipping charges are not refundable.

Core-Part Deposit Refunds

We will refund the Core-Part deposit within 30 calendar days after we have received your Core-Part return and upon approved clearance by the manufacturer. In the event of a refused or reduced credit by the manufacturer, customers will be notified. To be eligible fore the Core-Part deposit refund, the Core-Part must be returned within 30 calendar days of the original invoice purchase date.

Return Merchandise Authorization (RMA)

You must submit a Return Merchandise Authorization (RMA) request in order to make a return or exchange. After you request an RMA, we automatically send you an RMA number and instructions within 2-3 business days. Please contact your Store Customer Service at 1-800-767-8468 if you have not received the RMA number with instructions by the third day. We can help expedite the process.

Multiple RMA numbers may be received due to:

1. The items may have been shipped from different warehouses. Some items need to be returned to the specific warehouses for processing.
2. Return requests may have been made at different times.

For a refund or exchange credit replacement product to be sent, we must receive the item within 14 days from the time you receive your RMA number.

Returns without an RMA Number

Your return will not be accepted and your refund will be jeopardized if you return a product with the Return Merchandise Authorization (RMA) number. Not writing the RMA number on the outside of the shipping box(es) may also jeopardize your return. Credit will not be issued if we cannot locate your return or if a valid return tracking number is unavailable.